Frequently Asked Questions

Q1. How do I place an order on Megamall?

Browse products and click Add to Cart. When ready, go to your cart and click Checkout. Fill in your delivery address, choose your payment method, and confirm your order. You will receive an order confirmation shortly after.

Q2. What payment methods are accepted?

We currently accept:

• Cash on Delivery (COD) — pay when your order arrives
• KBZPay — mobile wallet payment
• Bank Transfer — details provided at checkout

Q3. Is Cash on Delivery (COD) available everywhere?

COD is currently available in Yangon and selected townships. Availability for other regions is expanding — check your delivery address at checkout to confirm COD eligibility.

Q4. Can I modify or cancel my order after placing it?

You may cancel or modify your order within 1 hour of placing it, provided it has not yet been processed. Contact us immediately via Live Chat or call +959 77000 7009. Once dispatched, the order cannot be cancelled.

Q5. How long does delivery take?

• Yangon (Standard Delivery): 1–3 business days
• Yangon (Express Delivery): Same day or next day (order before 12:00 PM)
• Other Regions: 3–7 business days depending on location

Delivery times may vary during public holidays or peak periods.

Q6. How do I track my order?

Log in and go to My Account → Orders to view your order status. You can also use the Track my order(s) field in the account menu. A tracking link from our courier will be sent via SMS or Messenger once your order is dispatched.

Q7. Which courier services does Megamall use?

We work with J&T Express and City Express for deliveries across Myanmar. The assigned courier will be shown in your order details and tracking notification.

Q8. What happens if I miss my delivery?

Our courier will attempt delivery up to 2 times. If both attempts fail, your order may be returned to our warehouse. Contact us at +959 77000 7009 to arrange redelivery. Additional delivery charges may apply.

Q9. What is Megamall's return policy?

You can return eligible items within 7 days of receiving your order. We accept returns for Dead on Arrival (DOA), wrong items sent, items damaged in transit, and change of mind (unopened items only). See our Returns & Refund Policy page for full details.

Q10. How do I request a return or refund?

Go to My Account → Return Requests, select your order, choose a reason, upload photos if required, and submit. Our team reviews within 1–2 business days. You can also contact us via Live Chat or call +959 77000 7009.

Q11. How will I receive my refund?

Approved refunds are processed within 3–5 business days. For COD orders, refunds are issued via KBZPay or bank transfer. Our team will contact you to confirm your payment details before processing.

Q12. How do I create a Megamall account?

Click Sign up at the top of the page. Enter your name, email address, and a password. Verify your email and your account will be ready to use. You can also sign up during checkout.

Q13. I forgot my password. What should I do?

Click Login at the top of the page, then click Forgot password? Enter your registered email address and we will send you a password reset link.

Q14. How do I update my delivery address or phone number?

Log in and go to My Account → Profile details. You can update your name, phone number, email, and saved delivery addresses there.

Q15. Are all products on Megamall genuine and original?

Yes. All products sold on Megamall — by Megamall Direct or our verified vendors — are genuine, brand-authorized products. We do not allow counterfeit or replica products on our platform.

Q16. Do products come with a warranty?

Most electronics and IT products include a manufacturer's warranty. Duration and terms vary by brand and are listed on each product page. For warranty claims after 7 days, contact the manufacturer's authorized service center directly.

Q17. Which brands are available on Megamall?

We carry leading brands including TP-Link, Edgecore, Linksys, Synology, APC, Logitech, Garmin, Teltonika, and more. Visit our Brands page to browse all available brands.

Q18. A product I want is out of stock. What can I do?

Add the item to your Wish List to be notified when it is back in stock. You can also contact us via Live Chat or call +959 77000 7009 and we will check availability for you.

Still have questions? Contact our support team at +959 77000 7009 or use the Live Chat on our website.