Privacy Policy

1 Who We Are

Megamall is an online marketplace operating in Myanmar that connects buyers with verified vendors selling a wide range of products. We operate the website at megamall.com.mm and all related services and mobile experiences.

When this policy refers to "Megamall," "we," "us," or "our," it means the Megamall platform and its operating team. When it refers to "you" it means any person using our platform as a buyer, guest, or registered customer.

2 What We Collect

We collect information you give us directly and information generated automatically when you use our platform.

Information you provide

• Account details — name, email address, phone number, and password when you register
• Delivery information — shipping address, township, city, and special delivery instructions
• Order information — products purchased, order value, preferred payment method
• Communications — messages you send to our support team or to vendors through our platform
• Reviews and ratings — feedback you submit about products or vendors

Information collected automatically

• Device information — device type, operating system, browser type
• Usage data — pages visited, products viewed, search terms, time spent on pages
• Location data — general region or city level, used to show relevant delivery options
• Cookies and similar technologies — see Section 7 for details

3 How We Use Your Information

We use your information only for purposes directly related to operating the Megamall marketplace.

• Processing your orders — confirming purchases, coordinating delivery with couriers, and sending order status updates
• Account management — creating and maintaining your buyer account, login security, and profile preferences
• Customer support — responding to questions, resolving disputes, and processing refund or return requests
• Platform improvement — understanding how buyers use our marketplace to improve search, product listings, and checkout experience
• Fraud prevention — detecting and preventing fraudulent orders, fake accounts, and payment abuse
• Legal compliance — meeting obligations under applicable laws and regulations
• Communications — sending order confirmations, delivery updates, and service announcements

4 Payment Data

Megamall supports multiple payment methods. How your payment data is handled depends on the method you choose.

Cash on Delivery (COD)

When you choose COD, no financial account data is collected by Megamall. Payment is made in cash directly to the courier at the time of delivery. We record only the order amount and confirmation of payment receipt from the courier.

KBZPay

When you pay via KBZPay, your payment is processed directly by KBZ Bank. Megamall does not store your KBZPay account number, PIN, or any banking credentials. We receive only a transaction confirmation reference from KBZ Bank to verify your payment.

WaveMoney

When you pay via WaveMoney, your payment is processed directly by Wave Money Co., Ltd. Megamall does not store your WaveMoney phone number used for payment, wallet balance, or account credentials. We receive only a transaction confirmation reference to verify your payment.

5 Sharing Your Information

We share your information only when necessary to fulfill your order or operate the platform. We do not sell, rent, or trade your data.

Vendors

When you place an order, the vendor fulfilling that order receives your name, delivery address, phone number, and order details. Vendors are contractually prohibited from using your data for any purpose other than fulfilling your order.

Courier partners

We share your name, phone number, and delivery address with our courier partners (such as J&T Express and City Express Myanmar) solely to arrange and complete delivery of your order.

Payment processors

For digital payment methods, we share the minimum required transaction data with KBZPay and WaveMoney to initiate and verify payments. See Section 4 for details.

Legal requirements

We may disclose your information if required by law, court order, or a legitimate request from a government authority in Myanmar.

Marketing and analytics tools

We may in the future use third-party tools for marketing communications or platform analytics. If and when we do, this policy will be updated to name those services and describe what data is shared. No such tools are currently active on our platform.

6 Data Storage and Security

Your data is stored on secured servers. We use industry-standard technical measures including encryption, access controls, and regular security reviews to protect your information from unauthorized access, loss, or misuse.

We retain your account and order data for as long as your account is active, and for a reasonable period afterward as required for legal, financial, or dispute resolution purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7 Cookies

Megamall uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is used.

Essential cookies

Required for core functions: keeping you logged in, maintaining your shopping cart, and processing checkout. These cannot be turned off without breaking the platform.

Analytics cookies

Used to understand which pages are visited, how buyers navigate the site, and where problems occur. This helps us improve the experience. These cookies do not identify you personally.

You can control cookies through your browser settings. Disabling essential cookies may prevent some features from working correctly.

8 Your Rights

You have the following rights regarding your personal information held by Megamall.

• Access — You can request a copy of the personal data we hold about you
• Correction — You can update or correct inaccurate information in your account at any time
• Deletion — You can request that we delete your account and associated personal data
• Objection — You can object to how we use your data in specific circumstances
• Portability — You can request your data in a commonly used format

To exercise any of these rights, contact us at hello@megamall.com.mm or via Viber. We will respond within 14 business days.

9 Children

Megamall is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has created an account, we will delete it promptly.

If you believe a child has registered on our platform, please notify us at hello@megamall.com.mm.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our platform, services, or legal requirements. When we make significant changes, we will notify registered customers by email or through a prominent notice on the Megamall website.

The date at the top of this page always shows when the policy was last updated. Continued use of Megamall after a policy update means you accept the revised terms.

11 Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us.